The terms "We," "Us," "Our," or "Company" refer to Sinhal Herbs, and the terms "You," "Your," or "User" refer to any individual or business accessing or using this website.

At Sinhal Herbs, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website or use our products and services.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using this website.

This Privacy Policy is governed by the applicable laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable laws and regulations.

1. Information We Collect

Depending on your interaction with our website, we may collect the following information:

Personal Information

• Full Name
• Company Name
• Email Address
• Mobile Number
• Telephone Number
• Billing Address
• Shipping Address
• City, State, Country and Postal Code
• GST Number, VAT Number or Tax Identification Number (where applicable)
• Import Export Code (IEC), where applicable
• Payment Information (only when required)
• Order and Purchase Details
• Communication Preferences

Business Information

As an international manufacturer and exporter, we may also collect:

• Product Enquiries
• Product Specifications
• Quantity Requirements
• Shipping Preferences
• Destination Country
• Business Documents voluntarily shared with us

Technical Information

When you browse our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date and Time of Visit
• Referring Website
• Website Usage Analytics

2. How We Use Your Information

Your information may be used for the following purposes:

• Responding to enquiries
• Preparing quotations
• Processing orders
• Delivering products and services
• Customer support
• Sending order updates
• Processing payments
• Improving our website and services
• Business communication
• Maintaining business records
• Preventing fraud and unauthorized activities
• Complying with applicable laws
• Sending newsletters or promotional communications where permitted by law

3. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Remember user preferences
• Improve website functionality
• Analyse website traffic
• Enhance security
• Improve overall user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Third-party services integrated into our website may also use cookies in accordance with their own privacy policies.

4. Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only when necessary:

• With our employees and authorized representatives
• With logistics and shipping partners
• With payment gateways and financial institutions
• With IT service providers assisting in website operations
• With government authorities where required by law
• To protect our legal rights or investigate fraud, cyber incidents, or misuse

All such parties are expected to maintain appropriate confidentiality and security standards.

5. International Data Transfers

As Sinhal Herbs serves customers worldwide, your information may be processed or transferred to logistics providers, certification agencies, customs authorities, financial institutions, and service providers located in different countries when necessary to fulfil orders or provide requested services.

Reasonable safeguards are implemented to protect your information during such transfers.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure servers
• Firewall protection
• Restricted access controls
• Password-protected systems
• Regular backups
• Internal security procedures

Although we take appropriate measures to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

• Fulfil business transactions
• Provide customer support
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce contractual obligations

When information is no longer required, it is securely deleted or anonymized wherever reasonably practicable.

8. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Request deletion where legally permissible
• Withdraw consent where processing is based on consent
• Raise concerns regarding the processing of your personal information

Requests may be submitted using the contact details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We do not control and are not responsible for the privacy practices, security, or content of such websites. Users are encouraged to review the privacy policies of those websites before providing any personal information.

10. Children's Privacy

Our website and services are intended primarily for businesses and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.

11. Changes to this Privacy Policy

Sinhal Herbs reserves the right to modify or update this Privacy Policy at any time without prior notice.

Any changes will become effective immediately upon being published on this website. Users are encouraged to review this page periodically.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact:

Grievance Officer

Pranay Sinhal

Sinhal Herbs

23, Industrial Estate, Kanawati
Neemuch MP 458441
INDIA

Email: info@sinhalherbs.com

Phone: +91 89896 52777